Accommodation Terms & Conditions

Payment of the accommodation tariff constitutes the guests acceptance of the following terms and conditions.

Full payment of your stay is processed at time of booking. Cancellations may incur an administration fee of $25 day and balance of tariff refunded if your stay is cancelled up to 8 days before the first day of your stay – No refund given if cancellation of stay is 7 days or less.

  • Excessive cleaning requirements may attract an additional cleaning fee of $50.00 using the Credit Card provided.
    Any damage to fixtures or fittings, buildings, equipment, locks, or lost keys are to be reported immediately to the Operator. Other than acceptable wear and tear fees may apply. Please note that an inventory check is carried out before and after guests occupy their accommodation.
  • The number of guests shall not exceed the number stated on the Confirmation/Booking form. Additional fees per night will apply for additional guests.
  • Check-in time is from 3pm and check-out is 12noon. Guests must request at the time of booking for a later check-out and or earlier check-in time. This may incur an additional fee. Earlier check in or later check out subject to availability.
  • There is no refund for early departure.

Gift Certificate Terms and Conditions

Long Hollow Ranch Gift Certificates in US Dollars are issued by and are the property of Long Hollow Ranch whose registered office is at Long Hollow Ranch 71105 Holmes Rd, Sisters, OR 97759.

Long Hollow Ranch Gift Certificates are sold subject to these Terms and Conditions. When purchasing a Long Hollow Ranch Gift Certificate you will be assumed to have read and accepted these Terms and Conditions.

Long Hollow Ranch Gift Certificates are issued for redemption at the Long Hollow Ranch in exchange for the provision of either (a) any accommodation, services or benefits equivalent in value to its full face value or (b) a composite ‘experience’ or package of accommodation, services or benefits as described on and they, or any combination of them, are referred to in these terms and conditions as “the benefits”.

Payment will be made to be Long Hollow Ranch, whose registered address is 71105 Holmes Rd, Sisters, OR 97759, as agent for Long Hollow Ranch which will also be responsible for despatching the Long Hollow Ranch Gift Certificate. Long Hollow Ranch Gift Certificates may be cancelled after issue if any information supplied at the time of purchase is untrue or inaccurate or, if payment is declined or, incorrect cardholder details and/or billing information have been supplied.

Gift certificates are redeemable subject to availability at the discretion of Long Hollow Ranch.
Redemption will be subject to the availability of the benefits at Long Hollow Ranch which are offered at the discretion of Long Hollow Ranch.

Gift Certificates may not be exchanged wholly or partly for cash.

We cannot accept responsibility for the loss or theft of Gift Certificates. Gift Certificates are not replaceable if lost, damaged, stolen or expired and are void if altered, photocopied or reproduced.

In the event that the value of the Long Hollow Ranch Gift Certificate does not cover the full cost of the accommodation, food, beverages and/or other services provided by Long Hollow Ranch the balance shall be paid in cash or by check or valid debit/credit card. Long Hollow Ranch may require a valid debit/credit card deposit for such costs when accepting a reservation or redeeming the Long Hollow Ranch Gift Certificate.

Long Hollow Ranch reserves the right to adjust these terms and conditions without notice.

Any accommodation reservation using a Long Hollow Ranch Gift Certificate must be made directly with Long Hollow Ranch.

Any accommodation reservation made at Long Hollow Ranch involving use of a Long Hollow Ranch Gift Certificate will be subject to the standard Long Hollow Ranch Reservation Terms and Conditions which are set out at and to the terms and conditions of Long Hollow Ranch which are available on request.

Long Hollow Ranch acts solely as the issuer of Long Hollow Ranch Gift Certificates.  Upon redemption of the Long Hollow Ranch Gift Certificate the legal contract for provision of the benefits and any other services is made with the Long Hollow Ranch which thereafter assumes full responsibility and liability for the provision of such benefits and any other services. It is a condition of the sale of the Gift Certificate that Long Hollow Ranch assumes no liability whatsoever for the provision of any benefits or any related issues or consequences.

Any use of the Long Hollow Ranch web-site or any related Long Hollow Ranch web-site will be subject to the policies, terms and conditions displayed on or accessible from the web-site.

Dispute Resolution: (A) Notice required. A party shall provide seven (7) days prior written notice, stating all claims (or defenses) in reasonable detail, to provide a reasonable opportunity to cure. (B) Initiating mediation/arbitration. If the parties cannot resolve the asserted claim or defense within fourteen (14) business days, either party may initiate mediation/arbitration simply by giving reasonable notice. If the parties cannot reach an agreement on who should serve as mediator/arbitrator, either party may petition a court of competent jurisdiction to appoint a person who is willing and able to serve as combined Mediator/Arbitrator. (C) Mediation phase. The parties shall first make a good faith attempt to resolve all the disputes through mediation within sixty (60) days of the first meeting. The Mediator/Arbitrator may declare an impasse, and proceed to arbitration. (D) Arbitration phase. If the Mediator/Arbitrator believes no additional hearing would be useful, the Mediator/Arbitrator is authorized to decide the dispute without further hearing. (E) Determination within 120 days. As a condition of employment, the Mediator/Arbitrator shall agree to make a determination of the dispute within 120 days of appointment, which shall be a final and binding award, and judgment may be entered thereon, pursuant to ORS 36.300 etseq. (F) Temporary injunctive relief no bar to mediation/arbitration. A party may seek temporary injunctive relief, if necessary, to preserve, protect or enforce the terms of this agreement. The parties shall thereafter resolve all issues by Mediation or Arbitration, including whether to continue any temporary injunction or grant permanent relief. Mediation/Arbitration will take place in Sisters, Oregon.